Users of Whoop’s fitness trackers are experiencing issues with their Whoop MG devices becoming unresponsive, sometimes in less than an hour after setup. Reports indicate that the company is proactively replacing these faulty trackers, often before users even raise the issue, as noted by TechIssuesToday.
Released alongside the Whoop 5.0 earlier this month, the Whoop MG (short for “Medical Grade”) features EKG capabilities and blood pressure monitoring, but requires a premium Whoop Life subscription costing $359 annually. Users began encountering problems with the tracker almost immediately after its launch.
On May 11th, a user reported in the Whoop community forum that their MG “stopped working overnight after functioning for 8 hours. No green light, no blue light, nothing. It won’t pair with the app now.” Other users chimed in, sharing that their trackers failed even more quickly; one individual noted it became unresponsive after just half an hour. There are also reports of issues with the Whoop 5.0 model.
The launch of Whoop has not been smooth. Earlier this month, frustration erupted among users when the company announced that they would need to extend their memberships by an additional 12 months to avoid upgrade fees for the Whoop 5.0. Previously, only a 6-month balance was required for an upgrade to the Whoop 4.0. However, following user backlash, the company clarified on Reddit that those with at least 12 months remaining would qualify for the upgrade.
As of now, Whoop has not provided a comment in response to a request from The Verge.
